FREQUENTLY ASKED QUESTIONS
Below is a list of questions we get asked quite a lot. Hopefully we have got pretty much everything covered.
If you can’t find the answer to a question you have below, please don’t hesitate to get in touch via our CONTACT page.
GENERAL, BILLING & DELIVERY FAQ
What is your turnaround time?
Generally our turnaround time is 10-14 working days from confirmation of payment and artwork approval.
If you need your order quicker than this, we do offer a turbocharged rush order service for an additional cost. Do not hesitate to give us a call on 01172140675 and we’ll be sure to let you know how quickly we can get your order to you. This will depend on how busy we are and how complex your needs are. We will usually be able to advise you of your turnaround time upon ordering.
I need a price quote. What information do I need to have ready?
The quickest way to get a price quote is via our QUOTE page. You will usually receive a response within 24 hours if you provide us with as much detail as possible. Alternatively, you can send an email to firstname.lastname@example.org.
To speed up the quoting process you will need to provide us with your artwork files, number of garments you’d like printed, garment sizes, garment colours and ink colours. If you need any help or advice, you can check out our RESOURCES page, get in touch via our CONTACT page or give us a call on 01172140675.
Do you have advice for choosing garments and sizes?
If you want to get your garments screen printed, you will need to consider the garment sizes, when deciding how big you want the artwork to be. The smallest garment size will dictate the printable area. For more information, see our ARTWORK GUIDE page.
Sizes can vary between brands so it is always best to go by the chest measurements provided. The majority of ladies garments are very fitted styles. It is always best to err on the side of caution and go for one size larger if in any doubt. Personalised garments cannot be returned or exchanged due to incorrect size. Some brands do not supply XXL and larger sizes across all the colours.
How much does delivery cost?
Delivery costs depend on a number of factors including order volume, size and urgency. Orders of £300 and over are delivered for free. More info can be found on our DELIVERY INFORMATION page.
How long does delivery take?
Delivery dates and times will vary depending on delivery address and time of year. For information on delivery timescales, please visit our DELIVERY INFORMATION page.
If you’re worried your parcel is missing, please allow 2-3 days from receiving dispatch confirmation for UK deliveries. If your parcel still has not arrived, please contact us via email@example.com or our CONTACT page and we will investigate the issue.
When should I make my payment?
We take payments in advance of printing your order. Lead times begin at receipt of payment and receipt of design proof approval. Prompt payment will ensure the fastest possible lead times.
How do I make payment?
We’ll send you an invoice once your quote is confirmed which will have payment options listed at the bottom.
There are 3 options:
Internet Bank Transfer (BACS)
Account details will be on invoice, near the bottom.
Settle up your invoice by sending money via Paypal to firstname.lastname@example.org
Pay in cash in person at our workshop. Never send cash in the post. That’s a silly idea.
Can I cancel my order?
Cancellations after payment and order confirmation are subject to a minimum £50 charge plus any associated setup fees and a 25% restocking fee to send the blank garments back to our supplier.
How do I care for / wash my garments?
We generally recommend these guidelines for garment care:
- Wash on low heat 30 degree, cool wash
- Wash garment turned inside out
- Avoid washing t-shirts with items that have zips
- Avoid drying in long periods of direct sunlight
- Do not add bleach to the wash
- Do not tumble dry after washing
- Hang dry
- Do not iron print
The instructions above should help the garments last longer and avoid damage. Please note all garments vary and we strongly recommend going by the care label on the garment.
What happens if I have a complaint or want a refund?
In the unlikely event of a complaint, you should inform us immediately and in writing via email within 3 days of receipt of the goods.
If there is a fault with your order, please describe the fault and supply photos; or on agreement with Fyahfly Screen Print, you should return the order or faulty items to us at the address below:
Fyahfly Screen Print
Russell Town Avenue Industrial Center
Russell Town Avenue
If a fault is found, we will arrange for replacements to be issued and we will refund any costs incurred in returning the order. This does not affect your statutory rights as a consumer.
SCREEN PRINTING FAQ
What is Screen Printing?
Screen printing is a printing process intended for bulk orders (24 pieces minimum). This is because screen printing is a fairly time and labour intensive process, a large amount of which is in the setup. The more colours in your design, the more expensive setup will be. For this reason, higher volume orders work our much cheaper per garment than lower volumes, because the setup fees are divided by a larger amount. See our SCREEN PRINTING page more on the process and check out some recent examples of our work over on our INSTAGRAM.
Can I mix and match garments and sizes?
You can mix and match any combination of garments and sizes to make up a quantity, but to get the best price all garments have to be printed from the same screens. This means that the design will be the same size and colour across all garments.
Do you charge for print colour changes?
If you require an ink colour change half way through the print run, we charge for the time taken to clean the ink thoroughly out of each screen and load up with a new colour.
Print colour changes are charged at £7 per print colour change, with a minimum of 24 garments per print colour. If you were printing in 2 colours and wanted to change both print colours, this would cost £14 to clean two screens.
How much are extra print positions and print colours?
For a full no obligation quotation, email email@example.com or use the form on our QUOTE page. Please supply your design(s) and full details of your requirements, including garment type, garment colour and garment quantity.
Can I supply my own garments for screen printing?
Generally no, but there can be exceptions. Please contact us for a quote.
Spoilage is rare but can happen during the printing process. If you are supplying your own garments it is advised to supply extras where necessary. Fyahfly Screen Print is not liable to replace garments supplied by the customer which are spoiled during printing. See the section on spoilage over on our TERMS OF SERVICE page.
Do you have minimum order requirements for screen printing?
Yes, minimum order / re-order quantities apply as follows:
1-2 colours screen printing – 24pcs minimum
3 or more colours screen printing 48pcs minimum
Do you store screens for future use?
We try to keep screens setup for 3 months from the most recent order date. Setup fees won’t be charged for screens where repeat orders are made within the 3 month period.
Is there a charge for artwork?
We can process basic artwork free of charge, all we require is that you provide your artwork in a suitable format at 300 dpi. For design creation, and edits we charge an hourly rate of £40. Most edits can be achieved within 30 minutes. If you are providing logos that require laying out (such as sponsor logos for an event), please ensure the logos are of usable quality and will work in the number of colours you require (as a 1 colour design, for example).
Where complex colour separations are required, we may need to make an additional charge, and will advise the customer before starting work. Proof artwork and mockups are provided as standard, free of charge, and sent to the customer for approval before we proceed with an order.
What is your preferred format for sending artwork?
Artwork files can be supplied in a number of formats. Adobe Illustrator (AI), and Photoshop (PSD) files are our preferred formats to work with. Files with extensions JPEG, PNG, EPS and PDF are also accepted, as long as they are supplied at actual print size and at 300 dpi resolution.
For more information about supplying artwork, and to download our free easy-to-use templates to get you started, check out our RESOURCES.
Why Is there a price difference between printing on light and dark coloured garments?
Printing light colours on to darker coloured garments usually requires a white underbase layer. This is similar to an undercoat when painting a wall, it acts as a ‘primer’ so the visible inks printed on top of the base are nice and vibrant, true to colour and wash fast, This requires an additional screen in your set up when printing on to darker garments.
When printing dark colours on to light T-shirts this underbase screen is not required, making your T-shirt prints cheaper.
This short GUIDE will help you figure out whether we’re likely to need print an underbase to do your design justice.